Terms of Service

Last Updated: October 16, 2026

Overview

Welcome to Lucy & Claire.

This website, https://lucyandclaire.com, is operated by Lucy & Claire. Throughout the website, the terms "we," "us," and "our" refer to Lucy & Claire.

We provide this online store, including its products, information, and services, subject to the following Terms of Service.

By accessing our website or placing an order, you agree to these Terms and any additional policies referenced herein.

Please read these Terms carefully before using our website.

Our store is powered by Shopify, which provides the e-commerce infrastructure through which we offer our products.

Article 1 – Online Store Terms

By using this website, you confirm that you are legally permitted to use our services and enter into purchase agreements under the laws applicable to you.

You agree not to use our website or products for any unlawful or unauthorized purpose.

You must not introduce malicious software, attempt unauthorized access, or interfere with the proper operation of our services.

We reserve the right to restrict access where necessary to protect our website, customers, or legitimate business interests.

Article 2 – General Conditions

We aim to provide a safe, transparent, and reliable online shopping experience.

We may refuse or cancel transactions where reasonably necessary, including suspected fraud, payment issues, unlawful activity, or product unavailability.

Any such action will be subject to applicable consumer protection laws.

You may not reproduce, distribute, resell, or commercially exploit website content without authorization from the relevant rights holder.

Article 3 – Product Information

We make reasonable efforts to provide accurate product descriptions, sizing information, photographs, availability details, and prices.

However, minor differences in product appearance may occur due to lighting, photography, manufacturing variation, or device display settings.

We recommend reviewing product descriptions and size information carefully before placing an order.

If a product is materially different from its description or defective, your applicable consumer rights remain protected.

Article 4 – Pricing and Availability

Product prices are displayed on our website and may change from time to time.

Any applicable shipping charges and taxes collected by us will be shown during checkout before payment is completed.

Prices and availability are subject to change before an order is accepted.

We reserve the right to correct genuine pricing errors and will contact customers if an accepted order is affected.

We will not charge an additional amount for an existing order without appropriate authorization.

Article 5 – Orders and Payments

When you place an order, you agree to provide accurate billing, shipping, and payment information.

After submitting your order, you will receive an automated order confirmation.

We may review orders for payment authorization, fraud prevention, and product availability.

If we cannot fulfill an order, we will notify you and arrange a refund of any payment collected for the unavailable goods.

Payment methods available at checkout may include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay.

Available payment options depend on the payment providers and checkout configuration.

For more information, please consult our Payment Methods page.

Article 6 – Shipping and Delivery

Our current estimated delivery periods are:

• Order processing: 1–3 business days

• Shipping transit: 3–7 business days

• Total estimated delivery: 4–10 business days

Some products may ship from international fulfillment facilities, including China.

Delivery estimates may be affected by carrier delays, customs inspections, holidays, or other circumstances beyond our reasonable control.

For more information, please review our Shipping Policy.

Article 7 – Returns, Refunds, and Cancellations

Customers may request a return within 30 days of delivery, subject to our Return and Refund Policy.

Standard returns are sent to our designated international return warehouse in China.

Customers are responsible for standard return shipping expenses unless otherwise required by applicable law or agreed by us.

We do not charge restocking fees.

For verified defective or incorrectly supplied goods, we will provide an appropriate remedy without imposing additional return shipping costs on the customer.

Refunds are normally issued to the original payment method after approval.

For complete details, please refer to our Return and Refund Policy.

Article 8 – Third-Party Services

We may use third-party services, including payment processors, logistics providers, analytics tools, and customer support systems.

These providers may have separate terms and privacy practices.

We are responsible for our own obligations as the merchant, while third-party service providers remain responsible for their respective services in accordance with applicable agreements and laws.

Article 9 – Third-Party Links

Our website may contain links to websites operated by independent third parties.

We do not control the content, security, or privacy practices of these external websites.

We recommend reviewing their policies before providing personal information or completing transactions.

Article 10 – Customer Feedback and Reviews

Customers may choose to submit reviews, feedback, questions, or other content.

By submitting content for publication, you grant us permission to display and use that content in connection with our business, to the extent permitted by law.

We will not knowingly present fabricated customer reviews as authentic.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

Article 11 – Personal Information

Our collection and handling of personal information are described in our Privacy Policy.

By using our website, you acknowledge that information will be processed as explained in that policy, subject to your privacy rights and applicable law.

Article 12 – Errors and Inaccuracies

Occasionally, information on our website may contain genuine typographical errors, technical mistakes, or outdated details.

Where necessary, we may correct such information.

If an error materially affects an order you have already placed, we will contact you and provide an appropriate resolution in accordance with applicable law.

Article 13 – Prohibited Activities

You agree not to:

• Use our website for unlawful purposes

• Provide fraudulent or deliberately misleading information

• Attempt unauthorized access to our systems

• Introduce viruses or malicious software

• Infringe intellectual property or privacy rights

• Interfere with the operation or security of our website

• Engage in fraudulent payments or unauthorized transactions

• Use website content for unauthorized commercial purposes

We may restrict website access where reasonably necessary to prevent misuse.

Article 14 – Intellectual Property

Website content, including original text, graphics, photographs, logos, and designs, may be protected by intellectual property laws.

Such content belongs to Lucy & Claire or its respective licensed rights holders.

You may not reproduce or commercially exploit protected content without appropriate permission.

Article 15 – Disclaimer and Limitation of Liability

We work to maintain an accurate and functional online store but cannot guarantee uninterrupted website access or error-free technical operation.

To the maximum extent permitted by applicable law, Lucy & Claire will not be liable for indirect or consequential losses arising solely from temporary website interruptions or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights, applicable product safety obligations, or other legally protected claims.

Article 16 – Changes to Our Services

We may update our website, product selection, features, or services as our business develops.

Such changes will not remove rights already acquired under accepted orders or applicable consumer protection laws.

Article 17 – Governing Law

These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection rules applicable to a customer's location provide additional or overriding protections.

Nothing in these Terms prevents a consumer from exercising rights that cannot lawfully be waived.

Any disputes will be handled in accordance with applicable jurisdiction and consumer protection laws.

Article 18 – Updates to These Terms

We may revise these Terms of Service when necessary to reflect changes in our business, website operations, or applicable legal requirements.

Updated Terms will be published on this page with a revised date.

Changes will not retroactively remove mandatory rights relating to purchases already completed.

Article 19 – Contact Information

Questions concerning these Terms of Service may be directed to:

Store Name: Lucy & Claire

Website: https://lucyandclaire.com

Email: info@lucyandclaire.com

Business Address: Rietdekkersdreef 325, 7328 AD, Netherlands

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: 10:00 AM–5:00 PM

All hours are based on Netherlands local time (CET/CEST).