Payment Methods

At Lucy & Claire, we want your checkout experience to be simple, convenient, and secure.

We offer a selection of widely used payment methods, allowing customers to choose their preferred way to complete a purchase.

Section 1 – Accepted Payment Methods

The following payment methods may be available at checkout:

• Visa – Major credit and debit cards

• Mastercard – Major credit and debit cards

• American Express – Eligible American Express cards

• Shop Pay – Accelerated checkout for eligible customers

• Apple Pay – Digital wallet payments on supported devices

• Google Pay – Digital wallet payments on supported devices

The payment methods displayed during checkout are the methods currently available for your order.

Availability may vary depending on your device, location, and payment provider.

Section 2 – Secure Payment Processing

We use Shopify's e-commerce infrastructure and authorized payment providers to facilitate transactions.

Payment information is transmitted through secure payment systems designed to protect sensitive financial information.

Applicable payment providers use industry-recognized security practices and encryption technologies.

Lucy & Claire does not require customers to send complete payment card information by email.

Section 3 – Payment Currency

Our store is intended for customers in the United States, and product prices are displayed in United States dollars (USD).

The total amount payable, including applicable taxes and shipping charges collected by us, is displayed before order confirmation.

If you pay using a card issued in another currency, your bank or payment provider may apply its own exchange rate or international transaction fees.

Section 4 – Payment Authorization

When you submit an order, your selected payment provider may verify and authorize the transaction.

If a payment is declined, we recommend checking your payment information or contacting your bank or payment provider.

An order cannot be fulfilled until payment has been successfully authorized or received, as applicable.

For security purposes, some transactions may require additional verification.

Section 5 – Order Confirmation

Once your payment and order have been successfully processed, you will receive an order confirmation email.

This email includes relevant information about your purchase.

If you do not receive an order confirmation, please check your spam folder or contact us at info@lucyandclaire.com.

Section 6 – Refunds

Approved refunds are issued to the original payment method used for the purchase, except where otherwise agreed or required by law.

Refund processing times may vary depending on the payment provider and financial institution.

For details about return eligibility and refunds, please review our Return and Refund Policy.

Section 7 – Payment Security and Fraud Prevention

To protect our customers and business, payment providers may perform security checks or fraud-prevention reviews.

We may contact you if additional information is reasonably necessary to verify a transaction.

We will never ask you to email your full payment card number, card security code, or account password.

Section 8 – Contact Information

If you have any questions about available payment methods, transaction processing, or payment-related concerns, please contact:

Store Name: Lucy & Claire

Website: https://lucyandclaire.com

Email: info@lucyandclaire.com

Business Address: Rietdekkersdreef 325, 7328 AD, Netherlands

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: 10:00 AM–5:00 PM

All hours are based on Netherlands local time (CET/CEST).