Privacy policy

Last Updated: October 16, 2026

At Lucy & Claire, we value your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, https://lucyandclaire.com, make a purchase, or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Section 1 – Information We Collect

When you visit our website or place an order, we may collect the following personal information:

• Your full name

• Email address and telephone number

• Billing and shipping addresses

• Order details and purchase history

• Payment transaction information

• Customer service communications

• IP address, browser information, device details, and website activity

Payment card information is processed by our authorized payment providers. We do not need to receive or store your complete card details to fulfill your order.

We collect information directly from you, automatically through your interactions with our website, and from service providers involved in processing your orders.

Section 2 – How We Use Your Information

We use personal information to:

• Process and fulfill purchases

• Arrange shipping and provide tracking information

• Communicate order confirmations and delivery updates

• Manage returns, refunds, and customer service requests

• Process payments and prevent fraudulent transactions

• Maintain and improve our website

• Understand how customers interact with our store

• Meet applicable legal, tax, and accounting obligations

• Send promotional communications where permitted by applicable law

We process personal information only where we have an appropriate legal basis or other lawful authorization to do so.

Section 3 – Marketing Communications and Your Choices

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you with information about products, collections, and store updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting info@lucyandclaire.com.

Unsubscribing from marketing emails will not prevent essential transactional communications concerning your orders.

Section 4 – Shopify and Payment Processing

Our online store operates on Shopify, which provides the e-commerce technology used to display products, manage orders, and facilitate checkout.

Shopify and our authorized payment service providers may process information necessary to complete purchases, detect fraud, and support secure transactions.

Payment information is handled through the applicable payment provider's security procedures. We do not guarantee that every transaction will be accepted, as payment approval depends on the relevant provider.

For information about Shopify's privacy practices, visit https://www.shopify.com/legal/privacy.

Section 5 – Sharing Information With Third Parties

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

• E-commerce and website hosting providers

• Payment processors

• Warehouses, product suppliers, and fulfillment partners

• Shipping carriers and delivery providers

• Customer service systems

• Analytics and advertising providers

• Fraud prevention, accounting, and compliance services

Our suppliers and fulfillment partners may be located outside the United States, including in China. Necessary order information, such as your name, delivery address, contact information, and purchased items, may be shared with these partners to arrange delivery.

We may also disclose information when required by applicable law, in response to lawful requests, or in connection with a legitimate business transfer.

We do not disclose personal information to unrelated third parties for their independent purposes without an appropriate lawful basis.

Section 6 – International Data Transfers

Lucy & Claire operates from the Netherlands and serves customers in the United States.

Because our website, payment providers, and fulfillment partners may operate internationally, personal information may be transferred to and processed in countries other than your country of residence.

Where required by applicable privacy laws, we take appropriate measures to protect personal information during international transfers.

Section 7 – Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may help us:

• Remember shopping cart contents

• Maintain website functionality

• Analyze website performance

• Understand customer preferences

• Measure marketing effectiveness

• Provide relevant advertising where permitted

You may manage cookies through your browser settings and, where available, our website's privacy preference controls.

Restricting certain cookies may affect some website features.

Where applicable law requires consent for non-essential cookies, we will request that consent before using them.

Section 8 – Information Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, alteration, and misuse.

Secure connections and recognized payment security practices are used where appropriate.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Section 9 – Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include maintaining order records, processing returns, resolving disputes, preventing fraud, and complying with applicable tax, accounting, and legal requirements.

When personal information is no longer required, we take reasonable steps to delete or anonymize it, unless continued retention is required by law.

Section 10 – Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of eligible personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing relies on consent

• Request a copy of eligible information

• Opt out of certain targeted advertising, selling, or sharing of personal information where applicable

To submit a privacy request, contact us at info@lucyandclaire.com.

We may need to verify your identity before processing certain requests.

You may also have the right to contact the relevant data protection regulator.

Section 11 – Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take steps to delete it as required by law.

Section 12 – Third-Party Websites

Our website may contain links to external websites and services.

These websites operate independently and may have their own privacy policies. We encourage you to review their policies before providing personal information.

Section 13 – Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, service providers, legal requirements, or privacy practices.

Any updates will be published on this page with a revised effective date. Where required by law, we will provide additional notice.

Section 14 – Contact Information

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Store Name: Lucy & Claire

Website: https://lucyandclaire.com

Email: info@lucyandclaire.com

Business Address: Rietdekkersdreef 325, 7328 AD, Netherlands

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: 10:00 AM–5:00 PM

All hours are based on Netherlands local time (CET/CEST).