Return and Refund Policy

At Lucy & Claire, we want every customer to shop with confidence. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order.

Please review the information below before starting a return.

Key Information

• Return Window: 30 days from the delivery date

• Return Method: By mail to our designated international return warehouse

• Return Destination: China

• Return Shipping Costs: Paid by the customer for standard returns

• Restocking Fee: None

• Refund Method: Original payment method

• Refund Processing: Within 7 business days after receipt and approval of the returned items

• Exchanges: Available upon request, subject to product availability

Section 1 – Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return, items must be:

• Unworn and unused, except for reasonable inspection or trying on

• Unwashed and free from customer-caused damage

• Returned with original tags, where applicable

• Returned with original packaging where reasonably possible

• Accompanied by an order number or other proof of purchase

If an item is damaged, defective, or incorrect upon delivery, please contact us so that we can review the issue separately.

Section 2 – How to Start a Return

To request a return, please follow these steps:

Step 1 – Contact Our Customer Support Team

Email info@lucyandclaire.com within 30 days of receiving your order.

Please include:

• Your order number

• Your full name

• The item or items you wish to return

• The reason for your return

Step 2 – Receive Return Instructions

Our customer service team will review your request and provide the appropriate return instructions, including the designated return warehouse address.

Please do not send your package to our Netherlands business address. Our business address is not a return processing facility.

Step 3 – Ship Your Return

Pack the items securely and send them to the return address provided by our customer service team.

We recommend using a tracked shipping service and retaining your shipping receipt until the return has been completed.

Step 4 – Return Inspection and Refund

Once your returned package has arrived, it will be inspected.

If the return meets the applicable requirements, your refund will be issued to your original payment method.

Section 3 – International Return Shipping Costs

Our designated return warehouse is located in China.

For standard returns, including incorrect size selection, change of mind, or personal preference, customers are responsible for arranging and paying for return shipping.

International return shipping costs can vary depending on the courier, package weight, dimensions, and shipping location.

We recommend comparing shipping prices before sending your return.

Lucy & Claire does not charge a restocking fee.

For verified defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy at no additional cost to the customer, including a prepaid return arrangement if a return is necessary.

Section 4 – Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact info@lucyandclaire.com as soon as possible.

Include:

• Your order number

• A description of the problem

• Clear photographs showing the issue, where possible

Our team will review the information and arrange an appropriate solution.

Depending on the circumstances, this may include a replacement, exchange, refund, or another remedy required by applicable law.

You will not be required to pay additional return shipping charges to correct an error for which we are responsible.

Section 5 – Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund, together with the reason for any rejection.

Approved refunds will be issued to the original payment method within 7 business days after approval.

The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Refunds for standard returns cover the eligible returned product amount and any other amounts required by applicable law. Any original delivery charges that are nonrefundable under applicable law and were disclosed at checkout may be excluded.

If you have not received an approved refund after the expected processing period, please contact us at info@lucyandclaire.com.

Section 6 – Exchanges

If you would like to exchange an item for another size or color, please contact our customer service team.

Exchanges are subject to product availability.

Standard exchange requests must be submitted within 30 days of delivery. The original product must meet the applicable return eligibility requirements.

Unless the exchange is necessary because of a verified defect or our fulfillment error, the customer is responsible for the return shipping cost.

Section 7 – Order Cancellations

If you wish to cancel an order, contact info@lucyandclaire.com as soon as possible.

We will make reasonable efforts to cancel an order before it has been dispatched.

Once an order has shipped, cancellation may no longer be possible. You may still request a return after delivery under this policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

Section 8 – Non-Returnable Items

Certain products may have return restrictions for hygiene, safety, or other legitimate reasons, where permitted by applicable law.

Any product-specific restrictions will be clearly disclosed on the relevant product page before purchase.

These restrictions do not limit your statutory rights concerning defective, damaged, or incorrectly supplied products.

Section 9 – Lost Return Shipments

We recommend using a shipping service with tracking and keeping proof of shipment.

If your return does not reach our designated warehouse, please contact the shipping carrier to investigate.

We will also review any information available to us and comply with applicable consumer protection requirements.

Section 10 – Contact Information

For return requests, exchanges, or refunds, contact:

Store Name: Lucy & Claire

Website: https://lucyandclaire.com

Email: info@lucyandclaire.com

Business Address (Not a Return Address): Rietdekkersdreef 325, 7328 AD, Netherlands

Return Destination: Our designated international warehouse in China. The full address will be provided when you initiate a return.

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: 10:00 AM–5:00 PM

All hours are based on Netherlands local time (CET/CEST).

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.