Shipping Policy

At Lucy & Claire, we aim to provide a clear and reliable shopping experience from the moment you place an order until your package arrives.

Below you will find information about our order processing times, estimated delivery periods, tracking, and shipping procedures.

Important Shipping Information

• Shipping Destination: United States

• Order Processing Time: 1–3 business days (Monday–Friday)

• Estimated Transit Time: 3–7 business days (Monday–Friday)

• Estimated Total Delivery Time: 4–10 business days

• Shipping Costs: Displayed at checkout before payment

• Tracking: Provided when your order is dispatched

• Shipping Origin: International fulfillment facilities, including China

Business days exclude weekends and applicable public holidays.

Section 1 – Order Processing

After placing an order, you will receive an order confirmation email at the address provided during checkout.

Orders are generally processed within 1–3 business days, Monday through Friday.

During processing, we verify the order details, prepare the purchased items, and arrange shipment through our fulfillment partners.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Section 2 – Estimated Delivery Times

Once your order has been processed and dispatched, shipping generally takes 3–7 business days.

Our estimated delivery timeline is:

Order Processing: 1–3 business days

Shipping Transit: 3–7 business days

Total Estimated Delivery: 4–10 business days

These delivery periods are estimates rather than guaranteed arrival dates.

Actual delivery times may vary due to carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

If an unexpected delay occurs, we will assist you in investigating the shipment and communicate any available updates.

Section 3 – Shipping Locations

We currently focus on shipping orders to customers within the United States.

Lucy & Claire works with international fulfillment partners to prepare and dispatch orders.

As a result, products may be shipped directly from international warehouse facilities, including locations in China.

Orders containing multiple items may occasionally arrive in separate packages.

If your order is divided into multiple shipments, tracking information may be provided separately for each package.

Section 4 – Shipping Costs

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

The total amount shown at checkout will include the product price and applicable shipping charges and taxes collected by Lucy & Claire.

We do not add undisclosed shipping fees after an order has been placed.

Section 5 – Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking updates allow you to follow your package as it moves through the delivery network.

Please note that tracking information may not update immediately after dispatch. It can take some time for the carrier's system to register the first movement.

If you need assistance tracking your shipment, contact us at info@lucyandclaire.com with your order number.

Section 6 – Possible Shipping Delays

Although we aim to deliver all orders within the estimated time frame, occasional delays may occur.

Possible reasons include:

• High seasonal shipping volumes

• Severe weather conditions

• Public holidays

• Customs inspections

• Transportation disruptions

• Carrier processing delays

• Incorrect or incomplete shipping information

If your delivery is delayed, please contact our customer service team.

We will review the available tracking information and work with the shipping partner to determine the status of your package.

Any legal rights relating to delayed or undelivered orders remain unaffected.

Section 7 – Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully review your shipping address, postal code, and contact details before completing your purchase.

If you discover an error after placing your order, contact us immediately at info@lucyandclaire.com.

We will attempt to correct the information before shipment whenever possible.

Once a package has been handed over to the carrier, address changes may no longer be possible.

If a package cannot be delivered because of incorrect information, we will review the circumstances and explain the available options.

Section 8 – Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please contact us.

We recommend first checking the delivery location, any available delivery notices, and whether the package was accepted by another household member.

Our customer service team will assist with the investigation and communicate with the shipping provider where appropriate.

If a shipment is confirmed lost in transit, we will provide an appropriate resolution, including a replacement or refund where required.

Section 9 – Damaged or Incorrect Deliveries

If your package arrives damaged or contains an incorrect item, please contact info@lucyandclaire.com as soon as possible.

Include your order number, a description of the issue, and photographs where available.

We will assess the situation and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Section 10 – Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Orders that have already shipped generally cannot be canceled in transit.

Once delivered, eligible items may be returned in accordance with our Return and Refund Policy.

Section 11 – Customs and Import Charges

Some products are shipped internationally and may be subject to customs processing.

If import duties, customs fees, or other charges apply, responsibility for these charges will be disclosed as required before purchase.

Please contact our customer service team if you have questions regarding the shipping origin of your order or potential import-related charges.

Section 12 – Contact Information

If you have any questions about shipping, delivery estimates, or tracking, please contact:

Store Name: Lucy & Claire

Website: https://lucyandclaire.com

Email: info@lucyandclaire.com

Business Address: Rietdekkersdreef 325, 7328 AD, Netherlands

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: 10:00 AM–5:00 PM

All hours are based on Netherlands local time (CET/CEST).